Job Purpose

Provide Technical support, implementation, maintenance and project work associated with Telecoms, Radio (VHF/UHF/Microwave), Vessel Information Technology (IT), Communications and systems in general.

Duties and Responsibilities

• Provide on-site and remote systems support to the onshore and offshore fleet
  • International travel is required
• Ability to troubleshoot hardware and software issues in person, remotely and via phone
• Maintenance, installation and projects work related to vessels communication and IT equipment including:
  • Very Small Aperture Terminals (VSAT)(KVH)(Cobham)
  • Onboard KVH media server
  • Onboard Captive Portal servers
  • Vessel IT
    • Computers: Windows 7/10, MS Office, PC hardware/software
    • Networking: Switches, Wireless Access Points and VoIP
    • Windows Servers 2008/2016
• As required, assist with the troubleshooting and support of the following systems:
  • GMDSS SAT C equipment
  • Dynamic Positioning Equipment
  • Global Positioning Equipment (DGPS)
• Repair, maintenance and installation of vessel computers and related software.
• ECDIS install and configuration.
• Maintain software updates and configuration of vessel files on timely basis.
• Continuous monitoring of communication equipment and IT systems to reduce down-time.
• Cost control of vessel communication and IT systems.
• Work closely with the IT in the development and implementation of vessels standards.
• Document and inventory vessel communication and IT systems and configurations.

Qualifications and Experience

Essential

• Extensive experience maintaining industrial communication systems preferably in a Marine environment.
• Degree in Electronics or IT or equivalent work experience
• Knowledge and experience with IP based networks and associated hardware
• Knowledge and experience with Windows OS, PC hardware and software, and MS Office
• Experience working with third party vendors
• Strong problem-solving skills
• Excellent communications skills in English both verbal and written
• Able to clearly communicate technical concepts to both technical and non-technical audiences

Desirable

• Degree in Computing / Electronics or related field
• Relevant qualifications and/or experience of working in the offshore sector will be considered.
• Offshore Medical and Survival Certificates
• CompTIA A+ certification
• Microsoft Certified Solutions Associate (MCSA)
• Experience managing and selecting third party vendors